Reference

biolabet Privacy Policy for Your Account

biolabet Privacy Policy explains how we use your account details, phone verification data, device signals and wallet records when you access our services.

Phone verificationWallet data clarityCookie choicesAccount requests
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REQUEST HELP DIRECTLY

Privacy Policy Help Through 24/7 Support

Questions about our Privacy Policy should include the phone number linked to your account and a short description of the request.

Account privacy request Ask us to explain, correct or update data connected with your account. Include your registered phone number so we can confirm ownership before discussing the record.
Wallet record question For DANA, OVO, GoPay or QRIS references, share the transaction date and reference shown in your account. We use those details to trace the relevant payment entry.
24/7 Support route When access or a privacy request stalls, open the support path beside your account area. Our team can check identity status, cookie concerns and the request stage.
HOW WE HANDLE DATA

Account Security From Login To Retention

We handle privacy requests through the same account checks used at login, so a request is not released to an unverified person.

Data collected

We may handle your registration name, phone number, verification result, login events, device details and payment references when those records support account access or transaction matching.

Cookie controls

Cookies can remember a sign-in preference, protect a session or retain a language setting. Your browser can remove them, although clearing security cookies may require another login.

Login protection

Phone verification helps us confirm account ownership before changing personal details or discussing wallet records. Never send us your password, one-time code or payment PIN.

Record retention

We retain selected account and transaction records for the period needed for security, dispute handling and legal duties. The Privacy Policy explains the purpose behind each retention category.

Correction request

If your phone number, name or account detail is wrong, contact support with the requested change. We may ask for a verification step before applying an update.

Privacy contact

Use the account support route to ask about data access, deletion or processing. Tell us which record concerns you, and we will explain the next available step.

Privacy Policy Questions About Your Data

These Privacy Policy answers focus on the account actions Indonesian customers ask about most, from phone checks to wallet references. If your case involves a specific record, contact 24/7 Support through the account path so we can check it against your verified details.

The biolabet Privacy Policy covers registration data, phone verification, login and device signals, cookies, payment references, support messages, retention and requests to access or correct your records.

Those wallet names appear because we may process a reference, status or receipt detail to match your account activity. We do not need your wallet PIN or one-time code for that check.

Open the account support route and state that you are making a Privacy Policy data request. Include your registered phone number and the record category, then complete any ownership check we provide.

Yes. Tell us which name, phone detail or account record is inaccurate. We may verify your identity before changing it, and we will explain if a transaction record must remain unchanged.

Yes. It explains cookies used for session security, sign-in preferences and language settings. On your phone, browser controls can clear them, but clearing security cookies may require a fresh login.

We connect privacy requests to phone verification and account checks, limit support access to the relevant record, and ask you not to share passwords, one-time codes or payment PINs.

Retention depends on the record and its purpose, such as account security, transaction matching or dispute handling. Our Privacy Policy explains the category, and you can ask support about a specific entry.

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